Legal & Consumer Information
Terms, Australian Consumer Law information, delivery, refunds, and dispute resolution for Newchoicepath services across Australia.
Terms of Service
These Terms govern the supply of goods and services by Newchoicepath (ABN: 79 123 456 789) to customers in Australia. By placing an order you accept these Terms and our Privacy Policy at privacy.html.
We reserve the right to refuse or cancel orders in cases of stock unavailability, pricing errors, or locations we cannot service. Orders placed after cut-off times or outside service hours may be processed on the next business day.
Australian Consumer Law — Your Rights
Under the Australian Consumer Law (ACL), consumers have guarantees that apply irrespective of our Terms. These include guarantees as to acceptable quality, fitness for purpose, and that goods match descriptions. If a product is faulty or not fit for purpose, you may be entitled to a repair, replacement or refund.
Quick summary
- Faulty goods: you can seek a remedy under ACL.
- Change of mind: refunds may be considered at our discretion.
- Delivery issues: report within 7 days for evaluation.
Consumer guarantees table
| Issue | ACL remedy |
|---|---|
| Product faulty | Repair / Replace / Refund |
| Not fit for purpose | Repair / Replace / Refund |
| Change of mind | Store credit (at discretion) |
Delivery, Fulfilment & Returns
We deliver across Australia with focused same-day routes in Sydney where available. Delivery times, fees and availability are shown at checkout. For time-sensitive orders (weddings, funerals), confirm availability by phone.
- Same-day delivery: subject to availability and ordering cut-offs.
- Failed delivery attempts: additional fees may apply for re-delivery.
- Perishable goods: returns are limited; contact us immediately for resolution.
Privacy & Data Use
Our Privacy Policy explains collection, use and disclosure of personal information. We comply with the Privacy Act 1988 (Cth) and handle data for order fulfilment, delivery and customer support.
For full details see Privacy Policy. Requests for access, correction or complaints about privacy can be made via the complaints form below or by email to newchoicepath@gmail.com.
FAQ — Legal & Returns
Complaints & Legal Requests
If you believe your consumer rights have been affected or you need to submit a formal complaint, use the form below. We aim to acknowledge complaints within 3 business days and resolve within 30 days where possible.
Legal Officer
Escalation
If unresolved, consumers may contact the Australian Competition and Consumer Commission (ACCC) or state consumer protection agencies. We cooperate with official investigations.
Accessibility & Legal Notices
We aim to make our website accessible. If you have difficulty accessing content, contact us and we will provide assistance or alternative formats.
Jurisdiction: These Terms and any dispute are governed by the laws of New South Wales, Australia, unless otherwise required by law.